Getting naked

a business fable about shedding the three fears that sabotage client loyalty

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Patrick Lencioni: Getting naked (2010, Jossey-Bass)

Another extraordinary business fable from the New York Times bestselling author Patrick Lencioni Written in the same dynamic style as his previous bestsellers including The Five Dysfunctions of a Team, Lencioni illustrates the principles of inspiring client loyalty through a fascinating business fable. He explains the theory of vulnerability in depth and presents concrete steps for putting it to work in any organization. The story follows a small consulting firm, Lighthouse Partners, which often beats out big-name competitors for top clients. One such competitor buys out Lighthouse and learns important …

Langue : English

Publié 12 novembre 2010 par Jossey-Bass.

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ISBN :
978-0-7879-7639-2
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Sujets
  • Customer loyalty
  • Customer relations

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